This Privacy Policy explains how HEISEN COOLING collects, uses, discloses, secures, and retains information when you visit the website, create an account, contact us, upload refrigerant-purchaser documentation, request a quote, or place an order.
Information We Collect
Depending on how you use the website, we may collect:
- Contact information such as name, email address, telephone number, billing address, and shipping address.
- Account information, login details stored in protected form, preferences, and account activity.
- Order and quote information such as products, quantities, prices, payment status, delivery details, correspondence, and return history.
- Purchaser-eligibility information, including EPA Section 608 or Section 609 certificate files, certificate type, review status, submission history, and related order records.
- Technical information such as IP address, browser type, device information, cookie identifiers, referral pages, and website activity.
- Information included in contact forms, support messages, reviews, or other communications you choose to send.
How We Use Information
We use information to operate and secure the website; create and administer accounts; provide quotes; process, review, fulfil, and support orders; verify eligibility for regulated purchases; communicate about transactions; prevent fraud and abuse; maintain business, tax, safety, and compliance records; improve website performance; and respond to lawful requests.
Payments
Payments are processed by third-party payment providers. The website may receive transaction identifiers, payment status, card brand, expiration details, billing details, or risk results, but it does not need to store a complete payment card number. Payment providers process information under their own privacy notices and security obligations.
Cookies and Website Measurement
The website may use cookies and similar technologies required for shopping-cart operation, account sessions, security, preferences, fraud prevention, and website measurement. Browser settings may allow you to block or delete cookies, but essential store functions may not work correctly if required cookies are disabled.
When Information Is Disclosed
Information may be provided to service providers that support hosting, website security, payment processing, fraud prevention, email delivery, customer support, analytics, order fulfilment, and shipping. We may also disclose information when reasonably necessary to comply with law, protect customers or the public, enforce site policies, investigate misuse, or complete a business reorganization subject to appropriate protections.
EPA Certificates and Compliance Records
Uploaded certificates are maintained in protected storage and are not intended for public display. Access is limited to the submitting customer, authorized reviewers, and personnel or service providers who need the information for order, security, or compliance purposes. Certificate decisions and relevant order evidence may be retained to document responsible sales.
Data Retention
We retain information for as long as reasonably necessary for the purpose collected and for applicable accounting, tax, transaction, dispute, safety, fraud-prevention, and legal obligations. Refrigerant certificate records and related evidence are retained for at least three years unless a longer period is reasonably required. Retention periods may differ by record type.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website or transmission method can be guaranteed completely secure. Protect your account credentials and notify us if you suspect unauthorized activity.
Your Choices and Requests
You may update certain account information through your account or contact us to request access, correction, or deletion where applicable. Some information cannot be deleted immediately when it must be retained for an order, compliance, security, accounting, dispute, or legal purpose. You may unsubscribe from promotional email through the message instructions, while transactional and safety communications may still be sent.
Children
The website is intended for business customers and adults purchasing professional products. It is not directed to children, and we do not knowingly seek personal information from children.
Changes to This Policy
We may update this Privacy Policy when website practices, service providers, or legal obligations change. The current version will be posted on this page.
Contact
For a privacy question or request, email heisen1996@outlook.com.